Privacy Policy
Effective Date: 1st November 2024
Last Updated: 17th February 2024
Restorative Space: A Psychology Practice (“we,” “us,” or “our”) is committed to protecting your privacy.
“You, or Your” refers to yourself, who has access to the site and our online psychological services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://restorativespace.com.au/, and when you engage with our services.
Whilst we operate as an online psychological practice, we are based in NSW, Australia. We do not represent that our Privacy Policy is compliant with the legislation in every jurisdiction where our services may be utilised. Therefore, it is your obligation to ensure that the laws in your jurisdiction permit access to our services.
This privacy policy extends to this Website only, and does not extend to information that may be provided on other platforms.
By way of accessing this Website, you consent to
- this Privacy Policy and the Website Terms and Conditions
- the collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
Types of Information Collected
Personally identifiable information
At Restorative Space, we may collect and process personal, sensitive and identifiable information, related to your mental health, treatment history, or consultations, with your consent. Examples of personally identifiable information include: first and last name, residential and email address, telephone number; any other identifier authorising the physical or online contacting of an individual.
Personally identifiable information may also be obtained through Website visitors choosing to interact with certain Website content, e.g. making an inquiry through our “get in touch” page, or signing up to the email marketing list. The specific information obtained will depend on the type of interaction. By engaging in this interaction, you consent to us collecting and processing this personally identifiable information.
Non-Personally identifiable information
Non-personal information may be collected, such as browser type, intellectual property address, pages visited, and other technical data. This information is made available by web browsers and servers (collected via cookies or analytics tools) and can be used by us to analyse Website usage by our Website visitors. We reserve the right to use or disclose non-personally identifiable information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. Your confidentiality will be upheld in the event of the aforementioned sale, unless you consent to the disclosure of your information. In providing that consent, you acknowledge any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy.
How this Information is Collected
At Restorative Space, this information may be collected:
- Directly: Through forms, emails, and/or online consultation.
- Automatically: via Website tracking tools like cookies (for non-personal data).
- Third Parties: Referrals from doctors, insurance providers, or other authorised sources.
Purpose of Information Collection
Information is collected for the purposes of:
- Providing psychological assessments and treatment services
- Communicating with you, e.g. regarding appointments or inquiries, eliciting feedback
- Maintaining accurate client records for professional and legal purposes
- Analysing website usage to improve user experience
We will not use your personal information for purposes other than those stated without obtaining your consent.
Disclosure of Information
We may share personally identifiable information to employees and contractors of the organisation that must know the information in order to provide our services, and have consented to 1) the non-disclosure of the information for the purposes of safeguarding your confidentiality, and 2) to act in accordance with our privacy policy.
By providing your personally identifiable information to us, you consent to the access, processing, storage and transfer of your information to any employees and contractors located within and outside of your jurisdiction.
Your personally identifiable information may also be disclosed:
- To healthcare providers (e.g. general practitioners), with your consent, to coordinate your care
- When required by law or court orders (e.g. court subpoena)
- In good faith when the collection, use or disclosure of the information is necessary to reduce risk of harm, or prevent risk of harm to the rights, property or safety of a person or group of persons or the public as authorised and permitted by law
- In good faith, where the access, use or disclosure of the information is reasonably necessary in response to a legal process or enforceable governmental request; or to enforce applicable Terms of Service in response to potential violations and/or to address fraud, security or technical concerns
We will not sell, trade or rent your information to third parties without your consent.
Email Marketing
Restorative Space has an email subscription list you can opt in on to keep updated with the latest news at our practice. You have the option to opt out at any time by following the unsubscribe instructions that are contained in each email. If you choose to opt out, you may still receive administrative emails from us that may contain important information, regarding any changes to our policies and/or procedures. You may choose to opt out of any administrative emails by requesting to do so in written form.
Sensitive Information
We handle sensitive health information with the utmost care, complying with relevant legal frameworks, e.g. Australian Privacy Act 1988 (Cth) and applicable professional codes of ethics, the APS Code of Ethics. Sensitive information will only be collected and disclosed with your consent or where legally required.
Data Security
We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure, including secure servers and data encryption, restricted access to sensitive information and regular security reviews. However, no online platform where there is transmission over the internet or a method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
By sharing personalised information and utilising our services, you consent to assume the above risks. We advise that you only share information that you would be comfortable to disclose on a public forum; that you regularly review and update your password and security settings, and that you ensure your web browser is secure.
Data Retention
Restorative Space retains your personal and sensitive information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
ECommerce
If you wish to access our services, you will be required to provide the necessary personal and financial information needed to process those transactions. Only the information that is necessary to carry out the transaction will be obtained. Personally identifiable information will not be disclosed, in any way other than as described in this policy.
Your Rights
You have the following rights concerning your personally identifiable information:
- Access: Request access to the information we hold about you.
- Correction: Request corrections to your personal details.
- Withdrawal of Consent: Revoke your consent for specific uses of your information.
- Complaint: File a complaint if you believe we have breached the Australian Privacy Principles.
Cookies and Website Analytics
We use cookies to enhance your experience on our Website. Cookies may collect non-personal data, such as browser type and Website interactions. You can manage cookies through your browser settings. Please note, if you reject cookies, it may impact the Website functionality. Analytics tools (e.g., Google Analytics) help us understand Website usage. These tools do not collect personally identifiable information unless explicitly provided. By continuing to use our Website without modifying your cookie settings, you consent to our use of cookies.
Aggregated Statistics
We may collect data about how visitors interact with our Website and display this information publicly or share it with third parties. However, this data does not include personally identifiable information.
Third-Party Links
Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party sites . Therefore, we recommend that you review the Privacy Policy of any site operated by a third party.
Policy Update
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting to this page, with the updated date noted.
Contact Information
For any questions or concerns regarding these Terms, please contact us at:
